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Ders Tanımı

Ders Kodu Yarıyıl T+U Saat Kredi AKTS
QUALITY MANAGEMENT AND EXCELLENCE IN SPORTS SERVICES SYB 616 0 3 + 0 3 6
Ön Koşul Dersleri
Önerilen Seçmeli Dersler
Dersin Dili Türkçe
Dersin Seviyesi Doktora
Dersin Türü SECMELI
Dersin Koordinatörü Dr.Öğr.Üyesi SEVDA ÇİFTÇİ
Dersi Verenler
Dersin Yardımcıları
Dersin Kategorisi Alanına Uygun Temel Öğretim
Dersin Amacı

Introduction to the basic concepts, tools and management techniques of quality management and development in sport services.

Dersin İçeriği

All issues that constitute quality elements in sports services will be handled.

Dersin Öğrenme Çıktıları Öğretim Yöntemleri Ölçme Yöntemleri
1 - Define the concept of quality in sports services. 3 - 2 - 1 - A - B - C -
2 - Explains the development of qualifications in sports services. 3 - 2 - 1 - A - B - C -
3 - Discuss the quality improvement activities in sport services. 3 - 2 - 1 - A - B -
4 - It explains the importance of teamwork in improving quality. 3 - 2 - 1 - F - A - B - C -
5 - Demonstrates the use of quality improvement tools in the health sector. 3 - 2 - 1 - F - A - B - C -
6 - May explain health and sport services in the world and Turkey the standards of organizations evaluating the quality of qualifications. 3 - 2 - 1 - A - B - C -
Öğretim Yöntemleri: 3:Discussion 2:Question-Answer 1:Lecture
Ölçme Yöntemleri: F:Performance Task A:Testing B:Oral Exam C:Homework

Ders Akışı

Hafta Konular ÖnHazırlık
1 Change of quality and quality of historical identity Literature review
2 Start and development of quality in sports services Literature review
3 Characteristics of total quality management in sports services Literature review
4 Measurement of quality in sport services Literature review, reading articles
5 Measures of quality benchmarking and sports services in Turkey literature review, reading articles
6 Team work on quality improvement Literature review, reading articles
7 Quality circles Literature review
8 Kaizen and models Literature review, to study with models
9 Tools used in quality improvement Literature review, to study with models
10 Quality awards Literature review
11 Standards of service quality Study of standards
12 Performance evaluation of sports services Read of articles
13 Quality management systems of sports services Literature review
14 General revision Reading of articles

Kaynaklar

Ders Notu
Ders Kaynakları

Döküman Paylaşımı


Dersin Program Çıktılarına Katkısı

No Program Öğrenme Çıktıları KatkıDüzeyi
1 2 3 4 5

Değerlendirme Sistemi

YARIYIL İÇİ ÇALIŞMALARI SIRA KATKI YÜZDESİ
Odev 1 20
KisaSinav 1 20
Odev 2 20
AraSinav 1 40
Toplam 100
Yıliçinin Başarıya Oranı 50
Finalin Başarıya Oranı 50
Toplam 100

AKTS - İş Yükü

Etkinlik Sayısı Süresi(Saat) Toplam İş yükü(Saat)
Course Duration (Including the exam week: 16x Total course hours) 16 3 48
Hours for off-the-classroom study (Pre-study, practice) 14 3 42
Mid-terms 1 5 5
Quiz 1 5 5
Assignment 1 10 10
Performance Task (Seminar) 1 20 20
Final examination 1 10 10
Toplam İş Yükü 140
Toplam İş Yükü /25(s) 5.6
Dersin AKTS Kredisi 5.6
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